FREQUENTLY ASKED QUESTIONS
REGISTRATION AND ACCOUNT
You can create an account by registering here . All you need to enter into the registration form is an updated email address and password. Email confirmation is not necessary to start playing. After you register you'll automatically get your 500 free spins bonus (minimum deposit 50NZD).
If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the red icon at the bottom right of this page will open chat - or email at firstname.lastname@example.org
Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Start live chat now by clicking on the red chat icon at the bottom right of this page or send us an email at email@example.com to reclaim your lost email.
Unfortunately you are not allowed to change it, so please be sure that you enter the right address while registering. Note you can have only one player account at our website.
To add another currency to your account, log into your player profile, click on the “Add Currency” button after that and select the required currency from the dropdown menu.
DEPOSITS & WITHDRAWALS
You can top up your casino balance and make cashouts in Euro. Other currencies might be available depending on your location. Be sure that all your transactions are going to be rapid-fire, safe and easy.
You must be tired of waiting for your deposits to be confirmed? You will not have to do it here, at Casino Universe, because they will be processed in a blink of an eye! You can start placing bets straight away.
The minimum deposit amount allowed at Casino Universe is €20. The minimum deposit amount to be enabled for a bonus is €30. You can make a cashout request if you are going to withdraw at least €40. You can visit our Payments page to find out more details about each payment method.
First, please check whether the transaction has successfully gone through. Also, you can let our Support Service Team know and we will look into it. Just contact them directly through Live Chat or send an email to firstname.lastname@example.org. They work 24/7 and will sort everything out as fast as possible.
At Casino Universe we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Still concerned? Many Casino Universe games carry the “provably fair’ ribbon and these games let you monitor the random number algorithm after each round so you can feel completely safe with your gaming experience. Apart from that, all games hold necessary Random Number Generation certificates and Casino Universe is certified and licensed by the Malta Gaming Authority, ensuring that Casino Universe stays a reliable place to play.
Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.
First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!
PRIVACY & SECURITY
We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.
To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.
Normally it takes between 1-3 hours, but times may vary depending on the time of the day. Note that in case your uploaded documents do not comply with the law of Malta, we have the right to reject them and request to upload alternative copies.